We pride ourselves on delivering exceptional customer service, and it is at the heart of everything we do.
We actively seek feedback from our clients and use this information to continuously improve our services.
Below is a selection of feedback we have recently received from some of our clients:
“I just wanted to drop you a line to give our appreciation for the service i2 provided on this challenging project. We've had great feedback from a very demanding client - the analysis made a significant contribution to this. Our project manager has pointed out that the reception team at Watford were enormously helpful. The lab were fantastic in achieving those 24 hour turnarounds. Having the confidence to rely on the reporting timescales you advise means we can effectively manage customer expectations.
“All is going really good with i2, the service is still excellent and very reliable which makes my job much easier, knowing results will be through on time takes the stress out of subcontracting.”
“We have used i2 for the last five years and I have personally found they consistently provide an extremely professional, efficient and proactive service. Regardless of the project size, whether it be large or small, results are always delivered on time. I would recommend i2 to anyone who is looking for a cost effective, professional and time efficient service.”
“i2 have been Amec Foster Wheeler’s leading chemical laboratory for our London and south-east based projects over the last 6 years. 100% of the team have found the service provided enables us to deliver the premium service that our clients enjoy and expect. This has ranged from regularly delivering rapid turnarounds (1-3 days) in commercially sensitive situations to providing technical chemistry expertise. This has often been achieved by collecting samples with i2’s own refrigerated vans, with provision of freshly frozen ice packs to swap around improving temperature control, as well as reducing courier costs. We cannot recall a single deviating sample, which had been a concern at times with another key laboratory. One of the revolutions has been the reduction in sampling volumes and selection of containers & packaging; this has had a multitude of benefits, including:
- Reduction in storage & transport space.
- Improvement to manual handling.
- Almost eradication of bottle/jar breakages and consequential resampling costs.
- Better sustainability credentials from a better carbon footprint to reduction of waste.
Other than having a positive and collaborative approach to a work partnership, one thing we particularly like about i2, is that they are never satisfied with the status quo and are always looking to challenge and lead on key issues facing the industry.”
i2 are our preferred laboratory partner. Having used a number of other laboratories over 20 years in the business, the service from i2 is second to none.
Reports are almost invariably ahead or on time, and in the rare event of a hiccup they are always on the ball. We routinely request fast turnaround tests and we have never been let down. The range of tests and detection limits meet our demanding requirements. We feel like a valued customer.
i2 Analytical provide us with an extremely efficient chemical testing service which allows us to rapidly assess soil and groundwater contamination issues for a variety of projects from infrastructural civil engineering schemes for Anglian Water to residential redevelopment of Brownfield sites by various nationwide housing developers.
Specifically, i2's technical knowledge of the organic range of chemical contaminants has been crucial in aiding the redevelopment of regionally significant fuel storage and distribution depots before, during and upon completion of both soil and groundwater remediation exercises.
We look forward to exploring the range geotechnical testing recently offered by i2 in the near future."
We always use i2 Analytical for all our analytical testing needs, we find the service provided meets all our requirements, in terms of accuracy, cost and turnaround.
We find all the staff very friendly and helpful on a day to day basis and the whole process from sample collection to delivery of results occurs seamlessly. Equally expert advice / opinion is always on hand when required.
We highly value the level of service provided by i2.
Results always on time with technical support when I need it. Consistent excellent performance, it’s just not something I worry about when placing testing with them.